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RIFLE SCOPES SPOTTING SCOPES TELESCOPES BINOCULARS LASER RANGEFINDERS NIGHT VISION TRAIL CAMERAS
LASER SIGHTS THERMAL IMAGING LASER BORESIGHTS TRIPODS MONOCULARS ACCESSORIES CLEARANCE & CLOSEOUTS

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CUSTOMER SERVICE

ORDERING SHIPPING & RETURNS SAFETY & PRIVACY
SERVICES CONTACT US

ORDERING

Sales Tax

At ScopesBestBuy, sales tax is only charged in the state of Texas at a rate of 8.25%.
NO sales tax is charged outside of Texas. No sales tax is charged on gift certificates shipped to an address outside the state of Texas.

Payment Options

ScopesBestBuy accepts American Express, VISA, MasterCard, and Discover, PayPal, money orders, and purchase orders (must contact us at [email protected] to establish credit account first on purchase orders). All cards are charged at the time the purchase is made. We will accept bank wire transfers for an additional fee of $45.00 plus any fees your bank charges you to do the wire. Please place all wire orders by phone at 866-759-9523 or email [email protected]

Telephone Orders

We encourage you to order online for the fastest possible service, but please feel free to call in your order. Call us at 866-759-9523, 8am–5pm Central Standard Time, Monday – Friday.

International Orders

We ship worldwide and verify all international credit card payments on your order for your protection.
For all international orders (including U.S. territories outside of the U.S.) or orders placed with non-US issued credit cards, we require both our Credit Card Authorization Form AND a copy of the front and back of your credit card to be faxed to 682-518-0770 or emailed as a scanned document to [email protected]
Once you have placed your order online, we will contact you and request that you send us the documents mentioned above. However, to expedite you order, you may fax or email the above paperwork BEFORE we contact you.

You may also fax both our Credit Card Authorization Form AND a copy of the front and back of your credit card to 682-518-0770 or email them as a scanned document to [email protected] without first placing your order online. We will then input your order for you and will charge your card the amount of the order PLUS the cost of freight.
(You may contact us to check the approximate shipping charges or you may check the shipping cost on our website by adding the selected product(s) to the shopping cart and entering your city, ZIP and country. The system will offer you shipping options available for you location and calculate shipping cost).

Your international order will not be shipped until we receive the documents listed above.
You are responsible for any customs and brokerage fees, taxes and duties that are imposed when these goods are imported into your country.
All prices on our site are in U.S. dollars.
UPS Rates for Customs Clearance into Canada.
ScopesBestBuy does NOT accept RETURNS on International orders, but will consider exchanges.

Export Policy & Restrictions

Some items we offer at our web-store require a special license for exporting outside US to some countries.
The Bureau of Industry and Security (BIS), a branch of the United States Department of Commerce, is responsible for implementing and enforcing the Export Administration Regulations (EAR), which regulate the export and re-export of commercial items. These items are referred to as "dual-use" - items that have both commercial and military or proliferation applications - but purely commercial items without an obvious military use are also subject to the EAR.

Product categories under Jurisdiction on Department of Commerce:
— Daytime Rifle Scopes
— Night Vision Rifle Scopes Generation 1
— Holographic, Reflex and Red-dot Sights
— Laser Sights

If you intend to purchase one of the above products, please follow these steps to determine the availability to export from United States and to determine if the export license is required:
1. Click here and cross-reference your specific country against the following reasons for control: Firearms Convention and Crime Control (FC and CC).
If your country is marked with an "X" under any of the following columns - FC1, CC1, CC2, CC3 - an export license is required.
2. In order to request an Export License from the Department of Commerce through Bureau of Industry and Security, be prepared to submit the following documents:
— For any order in which the country of destination IS a member of the Organization of American States (OAS):
       a. End Use / End User Certificate,
       b. Import Certificate issued by the government of the importer country
       c. BIS 711 Form completely filled out and signed.
— For orders greater than USD$5,000 AND which the country of destination is NOT a member of the Organization of American States (OAS):
       a. BIS 711 Form completely filled out and signed.
— For orders less than USD$5,000 AND which the country of destination is NOT a member of the Organization of American States (OAS):
       In this case we do not need any documents from the customer, but we do need items as follows:
       Customer full name, Shipping address, Phone number, and E-mail address.
       We need these items to complete the application for your Export License.

The export of Night Vision products of Generation 2* and higher and some military daytime riflescopes and sights are regulated by the United States Department of State in accordance with the guidelines of the “International Traffic in Arms Regulations (ITAR)” per Title 22, Code of Federal Regulations, Parts 120-130. The sale of Night Vision products that are Generation 2 and higher are restricted to national or local government agencies only.
* The following night vision products of Generation 2 are under Department of Commerce regulation:
YUKON NVRS 2.5x42 Gen 2+ Tactical Night Vision Rifle Scope

Each sale will be considered on a case-by-case basis.

For more information regarding applicable laws, policies, and regulations, please contact: U.S. Department of Commerce, U.S. Department of State, and the U.S. Department of Treasury.

US Military & Law Enforcement

Please contact us by phone at 866-759-9523 or email [email protected] for information regarding our contract ordering instructions.
We use USPS PRIORITY SHIPPING for shipments to U.S. military APO/FPO/AAO/AEO addresses.

Ordering & Shipping Confirmation

After ordering, you will receive two email confirmations.
First, we will confirm receipt of your order within a few minutes of ordering. Second, you will be notified when your order ships.
All orders placed by credit card are subject to address verification by our Credit/Fraud Team. International orders may take longer to ship because of the verification process - see International Orders.
ScopesBestBuy reserves the right to decline your order for any reason.
If you have any questions regarding your order please call us at 866-759-9523 or email us at [email protected]

Gift Certificates

ScopesBestBuy gift certificates are available in denominations of $25, $50, $75 and $100 and will not be taxed. Gift certificates are shipped via USPS First Class only.


SHIPPING & RETURNS

Shipping Methods & Costs

ScopesBestBuy is pleased to offer FREE GROUND SHIPPING on orders over $59.00 to the Continental United States of North America (this excludes Hawaii and Alaska).
We select the best and fastest shipping method to send your order. If you must have your order shipped differently, please contact us by phone 866-759-9523 or email [email protected]

We use USPS PRIORITY SHIPPING for shipments to U.S. military APO/FPO/AAO/AEO addresses. USPS shipping is not available to residential addresses in the Continental U.S.

Any order that has an address correction or change, after the item has been shipped, will be charged a minimum $15 processing fee.

Canada's default shipping is FedEx (for most packages approx. from $20.00 to $40.00). Also see International Orders section for more information.

Business days are Monday through Friday, excluding holidays as determined by carriers. Most in-stock orders received before 1pm central time are processed the same day. Orders received after 1pm are processed the following business day. Some credit card orders may be delayed due to fraud verification.
We will contact you with the shipping time estimate in the unlikely event we are unable to fulfill your order right away.

We offer the following shipping options:
Shipping Method When items will arrive
Ground Arrives in 3–6 business days, Monday–Friday, excluding holidays
Expedited Ground Arrives in 2–4 business days, Monday–Friday, excluding holidays
2nd Day Arrives in two business days, Monday–Friday, excluding holidays
Overnight Arrives next business day, Monday–Friday, excluding holidays

Our software will calculate the actual shipping cost based on weight during check out.

Returns, Exchanges & Refunds

If you are not 100% satisfied with your optics product for any reason, ScopesBestBuy will accept returns or exchanges within 30 days of your date of purchase for US customers. You may return or exchange your product in its original packaging within 20 days of your purchase date for a full refund (no restocking fee) LESS SHIPPING CHARGES. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. Items returned within 20 days of purchase date pay no restocking fee. Items must be returned in NEW CONDITION. They must be unopened and unused and resalable.

ScopesBestBuy reserves the right to charge a minimum 15% restocking fee in any of the circumstances listed below:
- Any item that has been removed from its blister packaging or that has been scratched or that looks as if it has been used.
- Any items returned AFTER 20 days of the date of purchase, regardless of the reason for the return. If we shipped the wrong item, we should be contacted immediately and the product must be returned to us within 20 days of the purchase date or customer will incur the 15% restocking fee. We will NOT accept any returns after 45 days from the date of purchase.
- Any item returned without an RA number (see instructions below on how to obtain RA number).

A 5% restocking fee will be charged on all items over $1000.00.

Upon receiving your merchandise, inspect it immediately before the carrier leaves. If you see damage or missing parts, contact us at once and refuse the package.

To return or exchange an item, please follow these simple steps:
1. Repack the product in its original packaging with the packing slip.
2. Obtain a return authorization (RA) number by calling Customer Service at 866-759-9523 or email us at [email protected]
3. Obtain return shipping address information at the Customer Service number/email above.

For your security, please return your safely wrapped product with an insured courier (ie, FedEx, UPS, USPS) insured for the full value and retain your receipt. All charges related to the return of products to ScopesBestBuy are the responsibility of the customer. We do not provide return labels. If you receive a product in error or there is a problem with the order, please contact our Customer Service Team at 866-759-9523 immediately.

ScopesBestBuy is not responsible for items damaged or lost in transit. We are unable to issue product replacement or compensation until an insurance claim has to been settled by the carrier.

ScopesBestBuy DOES NOT accept returns on the following:
- Items that have been mounted or assembled
- Items returned to us in not resalable condition
- Special order items
- Items you received as a gift (we will give in store credit instead)
- International orders (we will consider exchanges)

ScopesBestBuy Guarantee

We stand behind our products, our service and our commitment to you, our customer. We understand that sometimes a product may not perform to your expectation or may be flawed or defective due to manufacturing or damage in transit.
ScopesBestBuy has a specialized and highly service oriented return policy. If, for any reason, you are not fully satisfied with your purchase, please do not hesitate to let us know and we will exchange it or issue a gift certificate or refund.


SAFETY & PRIVACY

Privacy Policy

ScopesBestBuy is committed to privacy and security for all of our clients. Because we respect your right to privacy, we have developed a Privacy Statement as indicated below.

Personal Information

Under no circumstances do we transfer your email address to any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs.
There are two ways you can provide us with and consent to our collection of certain personal information:
E-mail Request
Links throughout our site provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also be offered the opportunity to have one of our Sales Representatives contact you personally to provide additional information about our products or services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.
Enrollment
You may choose to enroll for one of our products or services, we will request certain information from you. Depending on the type of product or service that you request, you may be asked to provide different personal information. For certain products and services, we may require your name, address, telephone number, e-mail address, and credit card number. Other products and services may require different or supplemental information from you in order to apply.


Statistical Information About Your Visit

Information obtained while visiting our site does not identify you personally, but rather about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and from which browsers people use. We use these statistics about your visit to help us improve the performance of our web site.

Your Ability to Opt-Out

Periodically we notify our customers of new products, announcements, and updates. If you would like to opt-out, please contact us at [email protected]

Secure Ordering

All transactions made on ScopesBestBuy.com are made safe by All AmeriCommerce. Hosting is on load-balanced web farms of Dell PowerEdge dual processor XEON servers using Windows Server 2003 and SQL Server 2005, all connected via Gigabit networking. For added protection, there are several layers of Cisco firewalls to protect each tier of the applications. All actual transactions of credit cards are processed by Verisign, a PayPal Company with the highest level of data encryption.

Updating Your Information

For updating your mailing address, email address, name change or telephone number click on My Account where you can log into your account to review and update your personal information.


SERVICES

Gift and Product Suggestions

Bird watching
Sports
Theatre
Hunting

How To Buy Guide

We offer expert advice on how to choose the right product for you. ScopesBestBuy offers the information needed to help you make a smart buying decision. Simply click on the links below to get started:
How to buy Rifle Scopes
How to buy Spotting Scopes
How to buy Binoculars
How to buy Night Vision


ScopesBestBuy Best Deal Guarantee

What makes a GOOD BUY – a BEST BUY – is a great PRICE. That is why you can be assured that our pricing is either the best or up to 30% lower than other optics retailers for like products.
If, prior to purchase you find an identical product advertised on the internet for an in-stock item at another retailers website (Authorized US Dealer for particular brand and product) as displayed on our site, we will match or beat the price (at our discretion) in order to earn your business.

IMPORTANT!: There are different sites and individuals on the internet (particularly on eBay) that sell products that are obtained via “grey market” channels. These are products that enter commerce either via theft from a manufacturer, knock-off reproduction or through other channels that are not authorized by the brand’s distribution channel. Even though the item may be advertised as containing a manufacturer’s warranty, quite often the warranty is void because it was not sold through an authorized channel. Accessories may be missing as well and/or available for an extra charge.

ScopesBestBuy is an Authorized Dealer for all the products that it displays and sells on its pages. We believe in giving you, our customer the BEST BUY Best Deal possible.

Here’s what you do:
• Gather your information on the product you are purchasing
• Record the item number and description of the item
• Record the link where you see the product’s price advertised
• Make sure the price you are looking at includes or does not include shipping
• Call us at 866-759-9523 or email us at [email protected] with your information or fill out the form below (form coming soon).

Real Time Inventory Status

Coming soon.

Customer Forum / Live Chat

Coming soon.

CONTACT US

Email

[email protected]  (please allow one business day for a response)

Call Toll Free

866-759-9523  (Monday – Friday, 8am – 5pm CST)

Fax

682-518-0770

Mail

ScopesBestBuy.com
A Philoshopia Inc Company
1022 E. Broad Street
Suite 1
Mansfield, Texas 76063
United States

Press Contact

[email protected]

Merchandise Vendor Inquiries

[email protected]

Advertising Inquiries

[email protected]

Sincerely,
ScopesBestBuy Customer Service Team
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